Terms and Conditions

Course bookings

Bookings are made via the website, email or by telephone. All bookings will be confirmed in writing by email (or letter if email not available) prior to the course start date and payment is due before the course date.

Payment terms

Course bookings can be paid for in the following ways:

Website Payment: You can press the ‘Book Now’ link on the course booking page and follow the instructions.

Cheque: Payable to ‘ABC Life Support CIC’ and sent to the registered address found at the bottom of this page.
Cheques should be sent at least 14 days before the course start date to allow time for clearance


Corporate Bookings

If payment by invoice/on account has been previously agreed, the payment needs to be made either 14 days from the date of invoice or 7 days prior to the course start date, whichever is first. We reserve the right not to provide the course should payment not of been made.



If for whatever reason you need to cancel your place on a course the following fees are applicable- Please note the percentages retained by ABC Life Support CIC.

Less than 1 month (if applicable) prior to the course start date – 25% of the course fee retained
Less than two weeks prior to the course start date – 50% of the course fee retained
One week or less – 100% of the course fee will be retained.
NB. Cancellation must be made in writing via email or letter and received before the course is due to start


If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training, without liability, if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with OFSTED and PACEY registration requirements for the 12 Hour Paediatric certificates, attendance at all sessions for the full session is mandatory. The HSE require full course attendance for any First aid at Work Course.

Course Cancellation

If for any reason, we have to cancel a course you will be given as much notice as possible and the option of a free transfer to another course date or a full refund of fees paid will be made.


Depending on the course that you are attending, you may be required to pass a practical and /or written assessment. The trainer reserves the right not to issue a certificate if the student does not show proper knowledge and learning throughout the course and subsequently does not pass any written assessment at the end of the course.

Distance Selling Regulations 2000

We abide by the applicable elements of the Distance Selling Regulations 2000.

Priory House,
Priory Lane
St Neots